FAQ

• About Flights
• Facilities & Services
• Access
• Other

About Flights

• Q For inquiries about flight tickets, reservations, cancellations, missed flights, etc.
  A

  Please contact the airline (ANA) for more information.
  ANA Domestic Reservation and Information Center: 0570-029-222 (8:00–20:00)
  ANA Website: https://www.ana.co.jp/

• Q When can I check in?
  A

  Online check-in is available 24 hours before departure.
  ANA Domestic Online Check-in
  
  Check-in kiosks at Odate-Noshiro Airport are available from 7:45.
  The ANA check-in counter is available from 9:20.

• Q How early should I arrive at the airport before departure?
  A

  Please check the Flight Information page for guidance on your departure process.

• Q Carry-on baggage restrictions
  A

  Please contact the airline (ANA) for details.
  ANA Domestic Reservation and Information Center: 0570-029-222 (8:00–20:00)
  ANA Website → Travel Preparation → Baggage: https://www.ana.co.jp/

• Q Bringing animals into the airport
  A

  Animals are not allowed inside the terminal building, except for service animals such as guide dogs.
  Pets in proper cages and checked in for air travel may be brought into the first floor area only.

• Q Smart Senior Discount
  A

  Please contact the airline (ANA) for more information.
  ANA Safe Reservation Desk: 0570-029-701 (9:00–18:00, open daily)
  ANA Website → Plan & Book → Discount Fares → Other Special Discounts: https://www.ana.co.jp/

• Q ANA counter operation hours
  A

  The ANA counter at Odate-Noshiro Airport is open from 9:20 to 18:15.
  The check-in kiosks are available from 7:45, the opening time of the terminal building.

Facilities & Services

• Q What are the operating hours of the passenger terminal building?
  A

  The passenger terminal building is open from 7:45 AM to 7:00 PM. (This also applies when using the facility as a roadside station.)

• Q What are the parking lot hours?
  A

  Parking Lots 1 and 2 are available from 7:30 AM to 7:45 PM.
  Parking Lot 3 and the adjacent restrooms are available 24 hours a day.
  Both are managed by the Odate-Noshiro Airport Management Office (0186-63-1001).
• Q How can I apply to use various facilities?
  A

  Reservations for the paid waiting room and conference room can be made online.
  
  ■Book the paid waiting room here:【Reservation Form】
  ■Book the conference room here:【Reservation Form】
  
  For other applications, please download the relevant form, fill it out, and send it via email or fax to Odate-Noshiro Airport Terminal Building Co., Ltd.
  ・Email: info@onj-airterminal.com
  ・FAX: 0186-62-5334
  ・Mail: 21-144 Karamusidai, Wakigami, Kitaakita-shi, Akita Prefecture
  
  ■Art Gallery Application:【PDF ・Word 】
  ■Group Tour Application:【PDF ・Word】
  ■Filming Request Form:【PDF ・Word】
  
  For more information, please visit the Facilities & Services page.

• Q Is there an information counter?
  A

  Yes. It is located on the first floor of the terminal building near the arrivals lobby.
  If unattended, please use the phone provided at the information counter to contact the terminal staff.

• Q Is there a visitor observation deck?
  A

  Yes. It is located on the 3rd floor of the terminal building.
  Please note that it may be closed in case of inclement weather, but it is free to use all year round.

• Q Are there lockers available?
  A

  Yes. For details, please visit the Facilities & Services page.

• Q Is there a smoking area inside the terminal building?
  A

  There is an outdoor smoking area in front of the terminal building.
  Please note that, in accordance with the Akita Prefecture Passive Smoking Prevention Ordinance effective April 1, 2020, indoor smoking is completely prohibited in the terminal building as of March 23, 2020.

• Q Is courier service available?
  A

  We offer the following delivery services at the airport:
  ① For passengers boarding a flight, "Takkuu-bin" is available at the ANA counter on the 1st floor. Please contact the ANA counter or visit the ANA website for more information.
  
  ② The 2nd-floor shop "ANA FESTA" offers Yamato Transport courier service for in-store purchases only.
  
  Additionally, Letter Packs for small parcels (A4 size, up to 4 kg, excluding fragile or perishable items) are available for purchase at the 2nd-floor Terminal Office.

• Q Is internet access available in the terminal?
  A

  ① Free public Wi-Fi is available.
  For details, please refer to this page.
  ② Two coin-operated internet terminals are available in front of the 2nd-floor restaurant.
  For details, see this page.

Access

• Q About using the scheduled limousine bus
  A

  There are no tickets. Please pay in cash or by cashless payment when you get off the bus.
  The bus operates in accordance with flight arrival and departure times.
  For bus stops and fares, please check the Access page.

Other

• Q About the use of unmanned aerial vehicles (such as drones) and fireworks near the airport
  A

  Various restrictions are in place to ensure the safe operation of aircraft.
  For more information, please contact the Odate-Noshiro Airport Management Office (0186-63-1001).

• Q How can I apply to exhibit at the monthly "Ozora Market" event held at Roadside Station Odate-Noshiro Airport?
  A

  If you wish to exhibit at the "Ozora Market," please first check the exhibitor guidelines.